Business data licensing
Customer support data
Support tickets can connect a customer’s question, staff replies and the recorded resolution.
Records to discuss
- Customer questions and complete reply threads
- Troubleshooting steps and relevant policies
- Resolutions, escalations and unresolved cases
Keep each question linked to staff replies, escalations and its recorded outcome.
Customer request
Charged twice for one order
“There are two payments for the same order. Can you check this?”
A
Agent response
Checked the order and payment history. One charge was a duplicate.
Formats, uses and history
- Common formats
- CSV or JSON ticket exports, text or HTML replies, and linked attachments.
- Possible AI uses
- Evaluate AI that answers support questions, follows troubleshooting steps or routes cases to a person.
- History and context
- Dates, case IDs, the sequence of replies and the policy version staff used at the time.
For companies with this data
Start with a description of your records.
- Name the support systems and date range covered.
- Describe how tickets link to replies, attachments and outcomes.
- Identify who can approve a license and review customer information.
Questions to settle
These details help a buyer assess whether the records fit.
- Are complete threads available, including escalations and unresolved cases?
- Do records include the policies or product versions used to answer questions?
- Which customer details or third-party attachments need review?